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Coronavirus (COVID-19)
Member Information



Call Center Hours: Monday - Friday, 7:00 a.m. - 9:00 p.m. and Saturday, 9:00 a.m. - 3:00 p.m. Please contact us at 800-678-4968.

Live Chat Hours: Monday - Friday, 8:00 a.m. - 7:00 p.m. and Saturday, 9:00 a.m. - 3:00 p.m.

Branch Hours: Please see full list of branch hours and service options below. If you have a transaction that is critical and requires in-person assistance, please call 800-678-4968 ext.3322 to make an appointment for one of the branch locations offering this service. Lobby walk-in appointments are also now available.

Branch services and hours have been modified, see further information below. Please note, wait times may be longer than usual due to a higher number of requests.
Auburn Hills:
Drives: Unavailable (no drives at branch)
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6:00 p.m.; Saturday, 9:00 a.m. - 3:00 p.m.
ATMs: Available 24/7

Berkley:
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
Video Teller: Available Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday, 9:00 a.m. - 3:00 p.m.
ATMs: Available 24/7

Central Park:
Drives: Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday 9:00 a.m - 3:00 p.m.
Appointment and Lobby Walk-In Hours: Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
ATMs: Available 24/7

Charlotte:
Appointment and Lobby Walk-In Hours: Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m

Clarkston:
Drives: Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday 9:00 a.m - 3:00 p.m.
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
ATMs: Available 24/7

Downtown Lansing:
Appointment and Lobby Walk-In Hours: Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m

East Lansing:
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m

Farm Lane:
Drives: Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday 9:00 a.m - 3:00 p.m.
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
ATMs: Available 24/7

Headquarters:
Drives: Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday 9:00 a.m - 3:00 p.m.
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
ATMs: Available 24/7

Marsh:
Drives: Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday 9:00 a.m - 3:00 p.m.
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
ATMs: Available 24/7

Mason:
Drives: Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday 9:00 a.m - 3:00 p.m.
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
ATMs: Available 24/7

Meridian Crossing:
Drives: Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday 9:00 a.m - 3:00 p.m.
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
ATMs: Available 24/7

Monroe Center:
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
ATMs: Available 24/7

Ortonville:
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
Video Teller: Available Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday, 9:00 a.m. - 3:00 p.m.
ATMs: Available 24/7

South Lansing:
Drives: Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday 9:00 a.m - 3:00 p.m.
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
ATMs: Available 24/7

Traverse City - Union St.:
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m

West Side:
Drives: Monday - Friday, 8:00 a.m. - 6:00 p.m.; Saturday 9:00 a.m - 3:00 p.m.
Appointment and Lobby Walk-In Hours:
Monday - Thursday, 9:00 a.m. - 5:30 p.m.; Friday, 9:00 a.m. - 6 p.m.; Saturday 9:00 a.m. - 3:00 p.m
ATMs: Available 24/7


TEMPORARILY CLOSED LOCATIONS - ATMs available 24/7
Oakland Center
Sparrow
Union


To view a full COVID-19 update as well as member assistance options and details on Economic Impact Payments please click here.