Yes. Fran can provide account-specific information when you have signed into your account through ComputerLine® or the mobile app. Fran will also prompt you to sign into your account if you ask for account-specific information. Fran can provide details such as:

• Your loan rate(s)
• Your account numbers and share IDs
• Lock and unlock your Visa cards directly within chat
• Provide payment details for your account

We are constantly adding more account-specific topics that Fran can help with via chat. When you call our Call Center, Fran will answer your call and transfer you to a representative trained to help with your question.