OUCU Alert
All branches will be closed Wednesday, December 25, in observance of the federal holiday.
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Routing Number: 272479663
 Swift Code: MSUCUS44
 
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Personal Loans
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Credit
Accounts
Are there checking account service charges?
Can I open an account if I'm not 18?
What are Pending Transactions?
What is Balance vs. Available Balance?
Can I use the same username on multiple accounts?
Does the Visa Debit Card have service charges?
How can I open an account?
How can I access my account?
Can I have multiple savings accounts?
How are savings account rates determined?
Can I open a checking account without a savings account?
Are there service charges for having a checking account?
What happens to my child's youth account when they turn 18?
What kind of access do youth members have to their account?
Will I need to switch youth accounts as my child gets older?
How do I make deposits in to my child's account?
Why do I need a Tax ID Number (TIN) or Employer ID Number (EIN)?
What are the eligibility and requirements for Registered Student Organization (RSO) accounts?
How is money disbursed from my Summer Pay account?
What do I need to do in the event of the passing of a Primary/Joint?
Account Access
How do I check my account history?
How do I view my loan history?
How do I reset my password?
How do I find my tax statements?
How do I access MoneyLine?
I forgot my username, what do I do?
How do I set up access to ComputerLine® and the mobile app?
Why is my ComputerLine® account locked?
What devices is the mobile app available on?
What systems does OU Credit Union support for online banking?
How do I enroll to receive eStatements and eNotices?
Account Services
Is Plaid safe?
Is Trustly safe?

Do you have safe deposit boxes?
How do I set up transfers to an external account?
What information do I need to give to someone who wants to send me a wire transfer?
How do I send funds to an external account? (Wire Transfer)
How do I send funds to an account outside the U.S.? (International Wire Transfer)
How do I update my travel information?
How do I transfer between two different OU Credit Union accounts?
How do I use eDeposit?
Why did my check get rejected by eDeposit?
Why is eDeposit not loading?
How can I order checks for my checking account?
How can I request a cashier's check?
What browser should I use for Video Chat?
Should I disable my pop up blocker for Video Chat?
How will you verify my identity in Video Chat?
What happens if we get disconnected on the Video Chat call?
Why can't I use Pay Bills on mobile?
Why didn't my Person2Person contacts or payments transfer to the new Pay Bills?
How can I set up a new biller?
How can I schedule a P2P payment?
How can I set up an Account2Account transfer?
How can I modify, or delete a scheduled transaction?
How can I find proof of payment for a transaction?
How can I receive a 2-Step Verification Manual Verification Code?
Why is my phone/email not listed for 2-Step verification?
Can I use Bill Payment for international payments or transfers?
Why is my biller on hold?
Why didn't my biller convert?
Is Pay a Person available for Business Accounts?
What is the cutoff time to schedule, edit, or delete a scheduled transaction?
Will Overdraft Protection be available when a payment is sent via Pay Bills?
How can I stop a payment?
Will I be able to view Pay Bills Check Images in ComputerLine?
Can I place a hold on the funds in my account until the Pay Bills check is submitted for payment?
How can I add a P2P contact?
What is Plaid?

How does Plaid work?

What is Trustly?
How does Trustly work?
Account Management
How do I check my account balance?
When will my money be available after I deposit it in the ATM?
What account number do I need to provide to process electronic payments?
How do I close my account with OU Credit Union?
What is my OU Credit Union account number?
How do my parents add money to my account?
How do I change my name on my account?
How do I add or remove someone from my account?
How do I update my contact information?
How do I update my beneficiaries?
How do I set up direct deposit?
How do I change my address?
How do I change my username?
How can I change my security settings when I sign in?
How do I update my password?
How do I stop receiving eAlerts?
What does it mean when it says 22 messages per month in the fine print? Am I limited on how many messages I can receive each month?
How do I transfer between two different OU Credit Union accounts?
How do I pay my loan at another financial institution from my OU Credit Union account?
How do I set up automatic transfers between my accounts?
How do I find my tax statements?
How do I add or remove a joint party from my account?
General
Who can join the Credit Union?
What is the routing number at the credit union?
What's the difference between a credit union and a bank?
Why didn't I receive a 1099-INT form?
Can I keep my account when I move out of state?
Do I have to close my account when I graduate?
How do I qualify to be a member?
What mobile payment apps can I use with my OU Credit Union cards?
What do I need to open an account in person?
Do you offer Visa Gift Cards?
Will my deposits and withdrawals post to my account if I only provide my base account number?
Where can I locate CO-OP Shared Branching locations and ATMs?
What is the Credit Union's mailing address?
What is the limit on withdrawing money from the ATM?
What's the Difference Between a Compromised Card and Data Breach?
Does OU Credit Union work with Zelle?
What is the Desk Drawer Fund?
Careers
How can I check on my employment application?
How can I adjust my employment application?
How should I dress for a job interview?
What are your pre-employment qualifications?
What does the background check and drug screen cover?
How long does it take to hear back from MSUFCU after submitting an employment application?
When can I expect to hear back regarding my interview?
What does the interviewing process look like?
What positions are you hiring for?
How can I prepare for my interview?
What benefits does MSUFCU offer their employees?
Who is eligible to be an intern and how can I apply?
What departments offer internships at the Credit Union?
What types of internships are available at the Credit Union?
How often are new internships offered at the Credit Union?
Miscellaneous
What are my Student Loan Options?
What is MSUFCU's Payer Transparency in Coverage information?
How can I find the payments or billers that will not transfer to the new system?
What is your cookie policy?
What should I do if someone uses multiple pronouns, such as she/they?
When is it okay to ask someone's pronouns?
How do I ask for someone's pronouns?
OU Credit Union is a Credit Union, why are you concerned about/focusing on this?
What if MSUFCU Game Day doesn't work or I'm having issues playing it?
What is a pilot?
What should I expect next?
How do I make payments on my loan?
How much does Tandem cost?
Is Tandem secure?
How does Tandem work?
How do I set up my account?
Why is my ComputerLine® account locked?
What devices is the mobile app available on?
How much does Debbie cost?
How does Debbie work?
Is Debbie secure?
How do I use pay bills in the mobile app?
Where can I find my OU Credit Union tax statements?
How do I set up direct deposit?
What is the NCUA?
What is the NCUSIF?
What accounts are covered by NCUA?
What are my coverage limits under NCUA/NCUSIF?
Is the Credit Union federally insured?
What is my OU Credit Union account number?
What are the differences between Courtesy Pay and Overdraft Protection?
Is Fran secure and private?
Where did the name Fran come from?
Where does Fran get her information from?
What are Fran's operating hours?
What is the breakdown of an adjustable-rate mortgage (ARM)?
Can I close out my certificate before the maturity date?
How can I donate to the Desk Drawer Fund?
Why is OU Credit Union no longer offering ReadyLoan checks?
Why am I receiving unexpected calls and offers after applying for a mortgage with OU Credit Union?
How do I setup a Share to Share transfer within my account?
What do I do if I think my account number has been compromised?
How do I enroll to receive eStatements and eNotices?
How much will a trust or will plan cost?
What's the difference between a trust and a will?
How long will creating a trust and will take?
What is the difference between Trust & Will and Members Trust?
When does Overdraft Protection kick in?
What transactions will Overdraft Protection cover?
Is there a limit to Overdraft Protection?
Can loans be set up as Overdraft Protection?
How is Members Trust Company different from other financial institutions?
What services does Members Trust Company offer?
What fees are associated with Members Trust Company's services?
How do I become a client of Members Trust Company?
Why is MSUFCU opening branches in Chicago?
How do these new branches benefit me?
Why is MSUFCU opening five branches in Chicago?
What systems does OU Credit Union support for online banking?
What are the benefits of The Culture of Finances program?
Where did Local Loyalty go?
How do I access CashBack+ and purchase digital gift cards?
Where can I find and redeem my CashBack+ Rewards from my digital gift card purchase?
Who do I contact if I have issues with CashBack+?
Do I need to have a lien placed on my loan?
What is Private Mortgage Insurance and when is it needed?
How can I check on my employment application?
How can I adjust my employment application?
How should I dress for a job interview?
What are your pre-employment qualifications?
What does the background check and drug screen cover?
Who is Zirtue a fit for?
Does Zirtue affect my credit score?
How soon will I receive funds after the loan is approved?
Can loans be forgiven?
How does SpringFour work?
What kind of resources are available through SpringFour?
Is there any charge to use SpringFour?
How can I utilize the information provided by SpringFour?
How do I exchange currency?
How do I request an appointment with an American Sign Language interpreter?
Where can I obtain a copy of my credit report?
How do I set up alert notifications for account transactions such as deposits and withdrawals?
How do I make payments to my first mortgage?
Can I update multiple merchant sites at once or do I have to do them one at a time?
Can I change to a different card later?
What happens if I need to update two different cards on my account?
What if I forgot my login for my online shopping and subscriptions?
Where can I use my Reset card?
Does using Reset impact my credit score?
Are there any fees or interest charges with Reset?
Can I use my Reset card for scheduled bills and recurring expenses?
Will CVVkey affect my recurring transactions?
Is CVVkey available for debit cards?
What is CVVkey?
How much does it cost?
How are transactions rounded up?

How and when are transfers made?
Is my information protected in the app?
What is the cost for using MSUFCU FinLife?
What if I have issues with linking my accounts?
Where does the knowledge come from?
Who made the virtual coach?
How can I get the virtual financial coach?
What if my financial outlook changes after taking the Financial Concierge quiz?
What if I'm not interested in any of the products or services recommended to me?
Can funds be sent to an email address or phone number not listed on an account?
If a transfer expires or the recipient declines the transfer, when will the funds be credited back to my account?
Can I send funds to an international cell phone number?
Is there a limit on daily transfers?
How long will it take to refinance my mortgage?
What costs should I anticipate for a mortgage refinance?
What information can I get before deciding to refinance my mortgage?
What is Fran?
What can Fran do?
Can Fran provide me with account-specific information?
How do I apply for an RV loan?
How do I apply for a motorcycle or motorsport vehicle Loan?
How do I apply for a boat loan?
I am a student and currently have an account with OU Credit Union. Do I have to close my account when I graduate?
My student has an account at my financial institution at home. Why should they open an OU Credit Union account?
What is a Blended Rate?
How do Blended Rates work?
Are all accounts eligible to add a Savings Builder?
What are the requirements of a Savings Builder?
How many deposits can I make into my Holiday/Vacation Account?
How many withdrawals can I make from my Holiday/Vacation Account?
How much can I add to a 1-Year Add-On Certificate in a year?
How do I add a Certificate in the Mobile app?
Loans
How long do I have to accept a loan offer?
If I live out of state, can I still get a loan?
What happens if loan rates change during my approval period?
When will I know if my loan has been approved?
How does OU Credit Union determine my interest rate?
Does credit need to be pulled each time I apply for a loan?
Which loans can I use Skip-A-Pay with?
Is there a fee for Skip-A-Pay?
How often can I use Skip-A-Pay?
How do I find my payoff amount?
Vehicle Loans
Can I refinance my OU Credit Union auto loan?
If I live out of state, can I still get a loan?
How long do I have to accept a loan offer?
What happens if loan rates change during my approval period?
What's Guaranteed Asset Protection (GAP)?
If I am approved, how do I pay the dealership?
Can I get a loan if I'm buying a car from a private seller?
Can I get a loan if I'm under 18/how do I add a co-borrower to application?
When refinancing internally, why is the $1,000 in equity a requirement when the interest rate is being lowered?
Is Insurance required for auto loans?
What is the maximum / minimum amount that I can finance for?
What is the maximum term that I can get for amount $X?
How do I apply for a vehicle loan?
Is there an age limit on the vehicles that can be financed?
What interest rate do I qualify for? / What interest rate can I get?
How do I make payments to my loan?
Leases
What is an Auto Lease?
What is CULA?
What is the process at the end of my lease?
What are my options at the end of my lease?
My Lease agreement shows a disposition or purchase fee. Can this be waived?
What additional Fees will there be at turn in?
Who do I call if I have any additional questions on my lease?
Can I turn in my lease early?
I'm at the end of my lease but I still need time.
Home Loans
What type of property will OU Credit Union originate mortgage loans for?
What is a rate lock?
How much does a rate lock cost?
What fees will I have to pay when I close on my mortgage?
What are the down payment options?
What states does OU Credit Union do mortgage loans in?
What should I do if I'm having trouble making a mortgage payment?
What is a Fixed Rate Segment and why would I want that?
What are the term limits of a SmartLine℠ Home Equity Loan?
What happens when I make payments?
Should I consider a Streamline Refinance for my mortgage?
How much does a Streamline Refinance cost?
Can I extend the term of my mortgage with a Streamline Refinance?
Do you have home loan calculators?
How does a SmartLine℠ work?
What is the difference between a fixed-rate and adjustable-rate mortgage (ARM), and which one should I choose?
What is a Mortgage Preapproval?
My offer was accepted now what?
Who qualifies for the Professional Loan?
Who qualifies for the Heroes Loan?
How can I take advantage of the First Time Home Buyer Savings Account Program?
Can I borrow from the equity in my home with a Streamline Refinance?
What is OU Credit Union's mortgagee clause?
Personal Loans
How long do I have to accept a loan offer?
What is an "Unsecured" Loan?
What types of personal loans do you offer?
Can I refinance my existing Personal loan?
Do you offer Student Loans, or Student Loan refinancing?
What can a Signature Loan be used for?
What items can I consolidate with a Debt Consolidation Loan?
Why is a Debt Consolidation Loan interest rate higher than a Signature Loan rate if they're both unsecured loans?
What is the Instant Cash Line of Credit intended for?
Why was I not automatically approved for a Flex Loan?
How is the term determined for personal loans?
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800-766-6828
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    Routing Number: 272479663
    Swift Code: MSUCUS44

    If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 800-766-6828 for assistance.  All products and services available on this website are available at all OU Credit Union full-service locations.